Help desk Information
Please check our Technology Status Dashboard for known issues and network updates.
Online Resources and Videos
Pre-Kindergarten
Pre-Kindergarten student and parent technology resources
Pre-Kindergarten video orientation - SeeSaw
Grades Kindergarten - 5th
Elementary student and parent technology resources
Kindergarten - 5th grade video orientation - Schoology
Grades 6th - 12th
Secondary student and parent technology resources
Secondary Technology Orientation Video - Canvas
Frequently Asked Questions
We will update the Frequently asked questions documents daily. Please click the link above to find out more.
Contact us by phone
Help desk: 540-636-8509 option: 1
Email: helpdesk@wcps.k12.va.us
Current help desk hours
Monday - Friday
7:30 am - 4:30 pm
Please check this page regularly as hours may change depending on your needs for support.
Please provide the following information when you contact our help desk via email or phone:
- Your name
- Your contact (email or phone)
- Your child's name
- Your child's school
- Your child's classroom teacher (if applicable)
- Your child's grade level
- If there is an issue with the Chromebook please provide the SN on the bottom of the Chromebook.
- If we need to remote into their Chromebook we are going to ask you to log into the following site: https://remotedesktop.google.com/support/
- This link can be found in the student bookmarks if they are logged into their wcps Google account using the Chrome web browser or Chromebook.
